Emotional Intelligence is the capability of individuals to identify their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior,
and manage and/or adjust emotions
to adapt to environments or achieve one's goals.
To identify emotions, clarify emotions, and become curious and
understand emotions as they relate to oneself and others.
There are several components to emotional intelligence.
1. Self Awareness
- Emotional Self-Awareness, the ability to know yourself and understand your feelings.
- Accurate Self-Assessment, understanding your strengths and weaknesses and their effects.
- Self-Confidence, having faith in yourself and being willing to put yourself forward.
- Emotional Self-Control, an important part of emotional maturity, controlling your feelings and/or expressing them in the appropriate settings is a key skill.
- Achievement, i.e. being goal-oriented and being able to work toward your goals.
- Initiative, being self-motivated, and having the ability to keep working despite setbacks.
- Transparency, being honest and open, interacting with integrity and being trustworthy.
- Adaptability, showing resilience and the ability to change course when necessary.
- Optimism, having a positive outlook, hoping for the best and preparing for success.
3. Social Awareness
- Empathy, one of the pillars of the ability to form connections with others, understanding and acknowledging others’ emotions.
- Service Orientation, being helpful, contributing to the group effort,
- and displaying good and deep listening skills.
- Organizational Awareness, the ability to explain yourself well and be aware of how you are being understood, as well as sensing the level of comprehension of your audience.
4. Relationship Management
- Inspirational Leadership, like being a good mentor, role model, and authority figure.
- Influence, articulating points in persuasive, clear ways that effectively motivate others.
- Conflict Management, having the skills to improve relationships, negotiate, and lead. The ability to settle disputes, differences of opinion, and misunderstandings.
- Change Catalyst, recognizing and supporting the need for change, and making it happen.
- Developing others, helping others build their skills and knowledge.
- Teamwork and Collaboration, working with others in an effective manner.